Privacy Policy
Master Caulking Solutions (ABN 77 285 162 593)
Last updated: 28 August 2026
Master Caulking Solutions ("we", "us", "our") provides caulking, recaulking, regrouting and sealing services across Melbourne and Victoria. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains what personal information we collect, how we use it, and how you can access, correct, or complain about the handling of your information.
1. Personal Information We Collect
When you use our website (mastercaulking.com.au) or contact us for a quote, we may collect:
Contact details - name, phone number, and suburb/address
Service details - the type of service requested and any description you provide about your job
Communications - records of calls, texts, emails, or messages you send us
Technical and usage data - such as IP address, browser type, device information, and pages visited, collected automatically via cookies and tools like Google Tag Manager and Google Analytics
Payment information - where relevant, for invoicing and payment of services (we do not store full card details; payments are processed by our payment provider)
We only collect personal information that is reasonably necessary to provide our services, respond to enquiries, and operate our business.
2. How We Collect Your Information
We collect personal information when you:
Submit our "Get Free Quote" form
Call or text our business number
Email us
Interact with our website (via cookies and analytics tools)
Engage us for a quote or service
3. Why We Collect and Use Your Information
We use your personal information to:
Provide a quote and respond to your enquiry
Schedule, deliver, and follow up on caulking and related services
Communicate with you about your booking (e.g. confirmations, reminders, callbacks)
Process payments and maintain business records
Improve our website and marketing (e.g. via analytics and advertising tools)
Comply with legal and regulatory obligations
We will not use your personal information for any purpose that isn't reasonably connected to the above without your consent.
4. Cookies and Website Analytics
Our website uses cookies and similar tracking technologies (including Google Tag Manager and Google Analytics) to understand how visitors use the site and to support advertising (e.g. Google Ads). These tools may collect information such as your IP address, browser, and browsing behaviour. You can disable cookies through your browser settings, though this may affect site functionality.
5. Disclosure of Your Information
We may share your personal information with:
Service providers who help us run our business, such as our website/CRM and lead-management platform, phone/SMS providers, and payment processors
Subcontracted staff or crew members engaged to carry out the work you request (only where necessary)
Google and similar analytics/advertising providers, in de-identified or aggregated form where possible
Government or regulatory bodies, where required by law
We do not sell your personal information to third parties.
6. Overseas Disclosure
Some of the third-party platforms we use (such as website hosting, CRM/lead-management tools, and Google's analytics and advertising services) may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure these providers handle your information in a manner consistent with the Australian Privacy Principles.
7. Data Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes using secure systems and limiting access to personal information to staff who need it to perform their role.
No method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
8. Access and Correction
You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date, or incomplete. To make a request, contact us using the details below. We will respond within a reasonable time and may need to verify your identity first.
9. Disclosure of Your Information
If you believe we have mishandled your personal information, please contact us using the details below so we can investigate. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
10. Third-Party Links
Our website may contain links to third-party sites (e.g. Google Reviews). We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.
11. Children's Privacy
Our services and website are not directed at children, and we do not knowingly collect personal information from minors.
We may update this policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website, with the "last updated" date shown above.
13. Contact Us
For any questions about this policy or your personal information, contact:
Master Caulking Solutions
Phone: 0426 992 464
ABN: 77 285 162 593
Servicing Melbourne and Victoria
This policy is provided as a general template based on the Australian Privacy Principles and is not a substitute for legal advice. We recommend having it reviewed by a qualified professional before publishing, to confirm it accurately reflects your actual data practices and any specific obligations that apply to your business.
*All prices are indicative starting prices and may vary based on job size, access, and condition.
Final pricing provided in your free no-obligation quote.
© 2026 Master Caulking Solutions. All rights reserved.
Professional caulking services across Melbourne, Victoria.
0426 992 464 | ABN: 77 285 162 593